About

WELCOME SKATEBOARDING SHOP Madrid.

Skate shop in Madrid located at C / Corredera Alta de San Pablo, 16, 28004, Madrid

Online skate shop: https: //welcomesk8.com/

Fiscal data

WELCOMESK8 SL

C / Corredera Alta de San Pablo, 16, 28004, Madrid

Telephone: +34 914 45 62 61

CIF: B87390811

Delivery times

National shipments:

All orders are sent by courier company, which allows us to usually deliver in a period of 24 and 48 hours or 72 hours in the case of weekend orders, provided that the order has been placed before 2:00 p.m. .

International shipments:

For shipments to the rest of Europe, the estimated delivery time is between 5 and 7 days.

Shipping costs

At welcomesk8.com we try to provide our customers with the safest, fastest and cheapest shipping methods. During the purchase process you will be able to consult and select the shipping method that best suits your needs, always having information on the cost and delivery time.

- Peninsula: € 3.95 (Shipping costs free from € 60)

- Balearic Islands: € 15 (Free shipping costs from € 100)

- Canary Islands: € 19

- Portugal: € 3.95 (Free shipping costs over € 60)

- Rest of Europe: € 15 (Free shipping costs over € 100)

The Customer is responsible for paying for their shipping costs when trying to return an item. Shipping costs cannot be returned. If we refund you for an item you have purchased, the shipping cost will be deducted from your return.

If you have any questions, you can contact us by sending an email to welcomesk8@welcomesk8.com or call us to our customer service telephone: +34 914 45 62 61.

Payment methods

The following cards are accepted: VISA, Mastercard. The details of your Credit Card are not stored in any database, or similar.

Paypal

It is an electronic payment company that allows the transfer of money between users they have email. It is a totally safe method since the credit card details are not provided. In this case, payments made with Paypal have a surcharge of 2.5% of the total amount that the client must pay for management expenses of the Paypal platform.

For more information: www.paypal.com

Defective product

We are sorry that you have not received the product in perfect condition. Please, contact our support team, who will try to solve the problem as soon as possible, through one of these options:

- Send an email to welcomesk8@welcomesk8.com indicating in the subject: Defective product + the order number (Eg. Defective product 10,999) and explain the problem you have had.

- Call us at our customer service telephone number: +34 914 45 62 61.

You can stop by our store at c / Corredera Alta De San Pablo, 16, 28004, Madrid.

Return Policy

We want to thank you for the trust you have placed in us by making the purchase at welcomesk8.com.

However, if after seeing the product it is not what you you expected, you have 7 calendar days to make any type of exchange or return as long as the packaging and the item are in perfect condition.

Get in touch with us through one of these options:

- Send an email to welcomesk8@welcomesk8.com, indicating in the subject: Return or exchange + the order number (Ex. Return Order 10,999) and explain the reason why you request the exchange or return.

- Call us at our customer service phone: +34 914 45 62 61.

- You can stop by our store at Calle Corredera Alta De San Pablo, 16, 28004, Madrid.

After having notified us of the return, you will have to send the products to be returned. You can choose the shipping method you want, but always make sure that the product returns to the warehouse in perfect condition.

The cost of the return postage will be paid by the customer. If you want our carrier to pick up the package, notify us in the mail, so that we can give a collection order. The shipping costs of the return will be deducted from the amount of the return. Once our warehouse has received the order, we will refund you in the original form of payment you used, the price of the items plus taxes. Shipping costs for the order placed will not be refunded .

Refunds are processed between 3 and 7 business days from the date the item is received in our warehouse.

For international shipments we cannot offer exchanges, only returns.